Most Frequently Asked Questions | Serviced Apartments (Furnished) | Residence Information | MORI LIVING

How full is the apartment building?: It varies at any given time. During certain seasons the website may not be up to date. We advise you to phone us directly at 0120.52.1803 on workdays between 9:00 and 18:00 to confirm availability.
Can I move in tomorrow?: Generally it takes about a week to prepare a lease. Contact us directly regarding moving in on short notice.
May I rent your apartment for one week?: No, our minimum shortstay leasing is one month.
Can I sign a contract without seeing the apartment?: Yes, however since you cannot change your apartment after signing the lease, we recommend that you view it first prior to renting if possible.

What is included in the rent?: Rent includes the management fees for the common use areas, heating and air-conditioning, utilities (electricity, gas and water), services (internet, basic channels of cable TV, telephone line basic charge), and HILLS SPA access. Telephone calls, laundry, etc. may be paid for in cash or by credit card on a monthly basis.
Is Spa access included in the rent?: Yes, access to the spa facilities is included in the rent.
For guests accompanying the resident, there is a 3,000 (plus consumption taxes) yen per visit charge. The minimum entry age for spa users is 18. Please inquire Service Details: Spas and Fitness
Is car parking included in the rent?: No, car parking requires a separate lease.The rent varies with each property, vehicle size, locations, etc. Please inquire for further details.
Is a trunk room included in the rent?: No. Trunk rooms require a separate lease.
How much is the security deposit and key money?: In principle, there is no security deposit or key money. At move out time if any equipment, etc. is missing or damaged in the apartment, additional charges will be assessed.
When is the rent due?: Please pay the rent at least one day before the final date of your contract, by way of bank transfer into a Mori Building bank account.

How many people can reside in a serviced apartment?: One Room Studio and 1 Bedroom: up to 2 people
2 Bedrooms: up to 3 people
3 Bedrooms: up to 4 people
What kind of facilities are available?: Each property is different, but in general, fitness spas and lounge facilities are available.
What amenities can I expect?: A Welcome Amenity kit, including a toothbrush, shampoo, hair rinse and soap, is supplied at move-in.
Are extra beds available?: Yes, most apartments have a rental service for an extra bed, rice cooker, vaporizer, etc.
Can we bring in our own furniture?: Yes, it is possible. However, heavy furniture/equipment is not permitted. Please inquire before moving in your own furniture.
Do you have non-smoking rooms?: We do not distinguish between smoking and non-smoking rooms.
Can we keep pets?: No, pets are not allowed in the serviced apartments.
Is housekeeping service included in the rent?: Yes. Room cleaning, bedmaking, changing of linen and towel service twice weekly is included. Laundry (Dry cleaning charge) would be separate.
Are there TV programs in English?: Yes. CNN, BBC, CNBC, Cartoon Network, GAORA (Sports) have English programming. (as of August 2016)

Are there supermarkets and convenience stores in the neighborhood?

Yes, stores for daily needs are within walking distance from all MORI LIVING Serviced Apartments.

What kind of room service do you provide?

At Atago Forest Tower room service is available from the spa lounge. (Additional charges apply)

Can the staff understand English?

Yes, MORI LIVING Serviced Apartments have 24 hour bilingual Front Desk attendants to serve our English speaking clients.

How long does it take to walk to the nearby subway station?

Do you offer limousine services?

We do not. Please see the location map for each property.

When can I check in or check out?

You can check in or out any time, day or night.

Other Inquiries, please contact us by phone or Email

Residential Leasing Department Mori Building Co., Ltd.

Telephone	0120.52.2481
E-mail	residence@mori.co.jp * It may take a day or two to respond to inquiries, If your inquiry is urgent please call our office directly.
Business hours	9:00 - 18:00 weekdays