Moving into a new home, whether it is around the corner or around the globe, can be a stressful and trying time. In order to make the transition smooth and undisruptive, it is important to settle in quickly, and with as little strain as possible on the entire family.

At the Prudential Tower Residences in Akasaka, the staff are always friendly and welcoming, and do everything they can to make the residents' move and stay both enjoyable and comfortable. Tomoko Kitagawa, residence manager, is one such staff member, who has been working at the Prudential Tower Residences since its inception. She takes pride in helping residents and providing excellent service, and she says that the most rewarding part of her job is when residents thank her and the other staff, not only for their hard work, but also for making them feel at home and for becoming a part of their extended family.

One very personalized service offered by the staff at the Prudential Tower Residences is handmade birthday cards for every single resident, designed with each individual in mind and delivered by hand on the day of the resident's birthday. Gestures like these give residents a real sense of Japanese hospitality, which is something many of them will miss when they move to another home or city.

And the wonderful service offered by MORI LIVING staff doesn't stop there. Taking the time to help translation and interpretation, booking a restaurant, or even helping lost guests find their way back to the residence on the phone: these are the little things that make the staff indispensible and so warmly regarded by residents.

In one of Ms. Kitagawa's cherished thank you cards received from current and past residents, a grateful guest writes, "It's not always easy living in a foreign city, and some days you feel sad...It was so nice to return to your cheerful 'welcome home' and always smiling face, your handmade birthday cards were always great and your invaluable help made our time in Tokyo that extra bit special."

Who could say it any better than that?

Kelly